Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you should contact us immediately.
If you contact us directly, we will arrange a free repair or replacement.

This warranty does not apply if the defect is due to neglected care, intentional damage, or negligence. Fall and interference damage is not covered by the warranty. Warranty claims lapse if service/repair services other than those designated by the manufacturer have carried out repair or other work on the product.

Damage caused by overheating in a dishwasher is not covered by warranty. Damage caused by failure to follow maintenance, washing and cleaning instructions is not covered by the warranty.

Defects not covered by the warranty:

• Damage caused by overheating in a dishwasher is not covered by the warranty.
• Damage caused by failure to follow maintenance, washing and cleaning instructions is not covered by the warranty.
• Damage caused by incorrect or intensive use.
• Pills from clothes or bags. Damage caused by washing or drying.
• Normal wear and tear on clothing or bags.
• Damage caused by external factors, such as friction, sharp objects or chemicals. 
• Impact or fall damage
• Misplacing or losing parts/items
• Normal wear and tear or scratches that occur during normal use of the product.
• Stains and discoloration due to food, mold, rust, whitish stains, burn marks or discoloration of the material due to overheating.
• Fracture or crack as a result of an impact or fall or due to overheating – Scratches or cracks caused by the use of knives, metal kitchen utensils or sharp objects.
• Damage caused by the use of scouring pads, steel wool, abrasive cleaning agents or bleach – Blisters, blisters, burns, swellings ... weakening of the product due to local heating by fatty substances or overheating.
• Deformation or melting due to overheating, use of grill function, contact with hot objects or dishwasher heating element.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by sending an e-mail to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.